Shipping & Delivery

Do you ship to different cities and locations?

For an excellent customer experience, we have decided to deliver each product personally.

Furniture Items: We currently deliver in Karachi, Lahore, Islamabad, Rawalpindi, Gujranwala, and Peshawar. We are thinking of providing our services to other cities very soon and will keep you posted!

Home Decor Accessories: We currently deliver our home decor Accessories in Karachi, Lahore, Islamabad, Rawalpindi, Gujranwala, Peshawar, Sialkot, Faisalabad, and Multan.

What is the estimated delivery time of an online order?

Online orders are processed, and furniture items deliver and installed (if needed) within 30 working days of receiving the payment. However, ready stock items can be delivered and installed within 7-10(working days). Moreover, we try to ensure that the furniture/product reaches you within the delivery time communicated; exigencies may delay the delivery. In such cases, please do not worry. Furthermore, don’t hesitate to contact us via Call or WhatsApp on 0300-0892919 (9:00 am to 7:30 pm Mon to Sat) for the latest update and information on your shipment; if we have not gotten stay connected with you.

Are there any extra charges for shipping or any additional hidden charges? 

Standard shipping & fixing charges shall apply on all furniture items for Karachi, Lahore, Islamabad, Rawalpindi, Gujranwala, and Peshawar.

Shipping

Charges = 3% of total order value

Fixing

Charges = 3% of total order value

No shipping charges on Decor items.

How do I track my Online order?

Rizwood Möbel always tries to do their best to deliver your product before you think, ‘Where is it now?’ i.e., within 3 to 5 working days of receiving payment (or 15 to 20 working days in the case of arranging stock from an external warehouse). In case of any delay, we proactively call/email the customer to inform them of the status of their order. If you need to get the update, you can call or WhatsApp us at 0300-0892929 (9:00 am to 7:30 pm Mon to Sat) or email us at info@rizwood.com.

What should I check when the furniture/product is delivered to me?

  • Please check for all the following items before signing Final Report (FR) when the product is delivered and installed.
  • Please check the product carefully and all external surfaces across the product for breakages, cracks, unfinished patches, chip-offs, or borer/insect infestations.
  • If you feel that there is some dust or a lack of shine, our installation team will be able to resolve and fix this as soon as possible by applying a coat of wood polish or rubbing the surface areas with a cloth. Moreover, this is an industry-standard method for cleaning the surface/polishing it.
  • Please ensure that our installation team visits the next working day of delivery for all products to assemble the delivered product(s).
  • For all furniture/products and items that require wall installation, kindly decide before the installation team’s visit to the exact place in your house. (Where you want to place your product and instruct the installation team to fix the product).
  • Please ensure that you have taken and done all necessary approvals before any drilling, etc., that may be required to place or fix wall items in your apartment/home.
  • For all furniture/products kept on the floor, ensure that the product stands steady and straight. If there is an uneven leg (less than 5 mm (about 0.2 in) difference), our team will install bushes at the foot of that leg to better balance the product. Moreover, if the uneven leg is more than 5 mm (about 0.2 in), we will return the item as a replacement (or a repair) depending on the extent of changes needed. Kindly sit on the item for all seating products to ensure that the structure is stable with your weight.
  • We ensure that the internal areas of storage products are superbly finished and do not have any loose pieces/splinters to hurt you; however, the polish of internal areas may not match the extent of polish on external sites.
  • Wood has natural characteristics and qualities such as differing grain patterns and tiny knots that structurally don’t impact the product will be filled with putty and polished to ensure that they don’t hamper the product. Furthermore, knots that alter the structural stability of the product would be rejected at the quality control stage. In addition, differing grain patterns and stain differences are acceptable on hardwood products.
  • Hardwood furniture/products may expand a small extent during the summer season because of which some drawers may get stuck! There is nothing to worry about on this front. So, if you face a problem like this, give a call to our customer care team. Our qualified after-sales service team will come and minimize the expansion effect by sanding (using sandpaper) on the corners or sides of the product.
  • Once the furniture/product is delivered and our delivery/installation team leaves your location, we will be able only to honor manufacturing defects and other fair usage breakages as mentioned by the warranty policy.

What if I have received a damaged furniture item/product?

We work with sellers who have highly specialized quality control measures to ensure that the furniture/ product is up to the standards when you get the product. If you receive a damaged item or product, please bring it to the notice of the delivery personnel immediately. If you notice an issue later, don’t hesitate to contact us on 0300-0892929 or write to us at info@rizwood.com.

Our team will assess the damaged item/ product and revert within the stipulated time with a solution. Moreover, we will either replace the piece or take other corrective measures to resolve the problem.

What if the customers do not like the product or cannot take delivery of my order? Can they cancel the order?

We at Rizwood Möbel, our team works to ensure that you get what you see on our website. We do not offer exchanges (unless the item/ product was damaged on arrival, we could not replace the item) and refunds for any order cancellations.

FOR All products

Once we have delivered the furniture/product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change. Moreover, we request the customer to personally be present during delivery to ensure that they check the furniture at delivery time. Our delivery staff members will assist the customers with any questions they have.